Frequently asked questions?
Looking for store policies? View our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.
What is the return policy?
Because our products are considered food and cosmetics we are unable to offer returns as orders are final sale.
My order arrived damaged / I received the wrong item(s).
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you have received the wrong item(s).
What are botanical distillates?
Botanical distillates are water-based extracts created through traditional distillation methods using plants. They capture the aromatic and water-soluble essence of botanicals and are commonly used in food, beverages, and personal rituals.
Do you have physical retail stores?
Pure Botanica does not operate company-owned retail locations.
Our products are available through retail partners. You can find a location near you by using our Store Locator.
How long does it take to pack and process orders?
Generally, we ship orders on the same or next business day depending on the time the order was received. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
My package is delayed / the tracking has not updated.
At certain times, some orders may take longer to arrive due to variables outside of our control. We ask for patience during these situations. You will be contacted if an issue occurs with your order.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Do your products contain additives or preservatives?
No. Pure Botanica products are made without additives, preservatives, artificial flavours, or added sugars.
How should I store Pure Botanica products?
Storage instructions may vary by product. Many of our distillates are best kept refrigerated after opening. Please refer to the product label or product page for specific storage guidance.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.